Privacy Policy

1. Who we are

Phionike Solutions LLP (“Phionike”, “we”, “us”) is a design studio registered in India. Registered office: WeWork — Nesco IT Park, Goregaon, Mumbai, India. Email: info@phionike.com. Telephone: +91 97699 04435.

If you are in the EEA or UK, Phionike Solutions LLP is the controller of personal data collected through this website. We do not have a statutory Data Protection Officer. Privacy requests go to the email above.

2. What this policy covers

This policy explains how we collect, use, store and share personal data when you use phionike.com, contact us, or otherwise deal with us online. Cookie-specific detail is in the Cookie Policy.

3. Personal data we collect

• Contact enquiries. If you use the contact form, we receive your name, email address, subject and message. The form opens WhatsApp with that text so we can reply. We do not run a separate form database on this website.
• Correspondence. Email or WhatsApp messages you send us, and our replies.
• Analytics, only with consent. Microsoft Clarity may collect pages viewed, clicks, scroll, device and browser information, approximate location derived from IP, and session recordings of your use of the site. Vercel Web Analytics may collect aggregated page-view measurements.
• Technical logs. Our hosting provider may process IP address, user agent and request metadata as part of serving and securing the site.

We do not intentionally collect special-category data through this website.

4. Why we use it and legal bases

5. Who we share data with

• Meta Platforms / WhatsApp — when you submit the contact form, the message is sent through WhatsApp so we can continue the conversation there.
• Vercel — hosts this website and, if you consent, provides Web Analytics.
• Microsoft — Microsoft Clarity, only if you consent to analytics.
• Professional advisers, or authorities, if we are required to share data or need to establish, exercise or defend legal claims.

We do not sell your personal data.

6. International transfers

We are based in India. Some providers (including Vercel, Microsoft and Meta) process data in the United States and other countries. Where GDPR or UK GDPR applies, we rely on an adequacy decision (including the EU-US Data Privacy Framework where the provider is certified) and/or Standard Contractual Clauses, plus the provider’s supplementary measures as described in their documentation.

7. How long we keep data

• Cookie consent records: 6 months, then we ask again.
• Contact and project conversations: for the discussion and a reasonable period afterwards, or longer if needed for a contract, claim or legal duty.
• Analytics data: according to Microsoft Clarity and Vercel retention settings, and only if you consented.
• Hosting logs: for the period our host retains them for security and operations.

8. Your rights

If GDPR or UK GDPR applies, you may request access, rectification, erasure, restriction, portability, or object to processing based on legitimate interests. You may withdraw consent at any time where we rely on consent. Withdrawal does not affect processing already carried out.

Write to info@phionike.com. We may need to confirm your identity. You can also complain to a supervisory authority in your country, including the UK Information Commissioner’s Office or an EU/EEA authority. In India you may have rights under the Digital Personal Data Protection Act, 2023, including the right to complain to the Data Protection Board of India once that process is available.

9. Children

This site is aimed at businesses and professional contacts. We do not knowingly collect personal data from children.

10. Updates

We may update this policy when our practices or the law change. The date at the top is the latest version.

11. Contact

Phionike Solutions LLP, WeWork — Nesco IT Park, Goregaon, Mumbai, India. info@phionike.com.